FAQS DEAF. APPAREL

You Asked, We Answered

HOW MUCH DOES SHIPPING COST?

You can find out the exact shipping cost by updating your shipping address during checkout.

International orders may be subject to customs or import duties once it reaches the destination country.

Deaf. Apparel is not liable for payment of these charges and they must be paid by the person receiving the parcel. We have no control over these charges and as they vary from country to country, and we cannot advise you at checkout what these charges may be. But we can advise you to contact your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives. 

We run discounts and promotions all year, so stay tuned for exclusive deals.

WHEN WILL I GET MY ORDER?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-​8 business days
International: 10-20 business days

HOW DO I TRACK MY ORDER?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.

Can I return my product? 

We always aim for make sure our customers love our products and we will make sure you are happy. E-mail us to get started! 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at amelie@captain-digital.com with photos of wrong/damaged items and we’ll sort that out for you.

Return policy

100% Satisfaction Guaranteed. Not happy with your order? Let us know. We will try to fix it!

Orders can only be cancelled within 6 hours of placing it. We make all products by hand, if you change your mind, you’d be responsible for shipping it back to us. 

If your product is damaged or lost, please contact us here and we will help you to the best of our abilities. 

HOW MUCH STOCK DO YOU HAVE?

We work through a drop shipping system, which means that we do not hold any stock.

Which also means that your beloved product will be crafted just for you! 

In our opinion, we believe that stock is not a good option so that is why we know that our lovely customers will understand that our crafted products can also take a little longer to arrive.

HOW DO I ORDER WHOLESALE?

We are very flattered that you are interested in selling Deaf Apparel, please drop us an email here to discuss any wholesale enquiries.

SIZE GUIDE

T-Shirts

Inches

Centimeters

Hoodies & Sweaters

Inches

Centimeters